Superior Performance • No Hidden Fees

Third Hatch specializes in call center solutions.  Our modular Call Management Center includes all of the tools you need to manage sales calls.  Our solution includes:

 

  • Automatic call distribution
  • Predictive dialer
  • Monitoring tools
  • Call recording
  • Comprehensive reporting
  • Compliance tools

Net Neutrality

Why is it a good thing for the call center industry?

If you run a call center, any kind of call center, you need to support net neutraility.  Why?  It's simple though a bit wordy.

If you run a virtual call center, your agent performance may depend on the net neutraility laws being passed.  Most sip (Voice over IP default standard) traffic is passed on the UDP protocol.  This is the same protocol that Peer to Peer programs use to pass data all over the internet.  While the traffic and patterns are not exactly the same as Peer to Peer traffic, many ISP are considering or are already throttling UDP traffic to discourage file sharing and high bandwidth usage by file sharers.

Read more: Net Neutrality

Dirty Little Secrets #2: Your phone numbers are portable

This may not be exactly a shock to many of you but your phone numbers, including your cell phone numbers are portable. You can move them from carrier to carrier. Many carriers will perform this transfer at no additional fee.

Read more: Dirty Little Secrets #2: Your phone numbers are portable

Dirty Little Secrets #1: Telephone numbers are inexpensive

The wholesale value of a local telephone number is very small. It consists of a small monthly management fee to maintain the number and direct it (i.e. to your phone not your neighbor’s). This may come as a shock to many people since phone companies and many wireless phone companies charge $10 or more for an additional line.

The real expense with a phone number is the dedicated channel that corresponds with the phone number. However, the phone company does not give dedicated channels all of the time. If you have doubts about this, think about the last time you got the familiar “all circuits are busy” message. This occurs typically when calling from one carrier to another or from a cell network to a landline network but highlights the fact that there are not dedicated lines for everyone.
So, what are you really paying for? CallerID? Call Waiting? These have become standard features on any business phone system and do not cost anything additional to deliver. So, if you are not paying for the features or the dedicated channel, aren’t you just lining the telco’s pockets?

There is a better way and we would be happy to discuss it with you.  Contact us for more information.

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